First National Bank
Disgraceful Service

To whom it may concern

I arrived at the branch at 9:15 am on 2 February 2013 to come and drop off FICA documents and collect my cards (which accordingly to FNB's adverts should never be the case as everything is meant to happen online and they "deliver" your cards to you - sure). When I arrived I asked one of the consultants which queue would be the correct queue given that there were so many people in queues at the bank. I wanted to make sure that I was in the correct queue. The lady pointed me to the collections queue in which I stood for two hours. I then spoke to a lady at the collections counter and she advised me that because my accounts were opened online, I was in the wrong queue. I needed to spend another two hours in the other queue where they would scan and then come back and stand in the collections queue again, which is absolutely ridiculous because I offered to email the stuff and they said no.

I complained to FNB on 2 February 2013 and was merely issued with a reference number 250425 and no one has contacted me since.

Please close all my accounts with immediate effect and I will courier your ipad back to FNB.

Company: First National Bank
Country: South Africa
City: Northgate

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