First National Bank
Deactivation of online password

Good Day,

I opened a new savings account on my online profile which was successful, I have numerous other products such as Cheque Account, Credit Card as well as Wesbank finance.
The system then proceeded to request my cellphone number in order to forward an OTP PIN. The contact number reflected was an old number of mine and having forgot that number my profile was blocked.

My complaint is when I tried to reactivate online which requires my card number and pin, it says this is incorrect yet I can forward a copy of the card and I just drew cash the other day so I was unable to reactivate the online banking for whatever reason here I don't know.

Then I called the contact centre and they were not able to verify me as their screening process has questions which you don't even know what is being asked and they say they do not have access to the other systejm to verify my details only this "system"

Now I must go into the branch to activate because the online banking says my card / pin is incorrect yet I use the card the other day and the call centre cannot verify me.

I will not go inot the branch, if I have to, I will close all my accounts so please sort out my query.

Company: First National Bank
Country: South Africa
City: Online Banking

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