Outsurance
Didn't cancell policy and don't return queries

I cancelled all my policies in August. In September a debit order of Outsurance was still active. Once I phoned to enquire I was told that the policy was not cancelled as I thought. However, person... Sibongile???... will contact her supervisor and revert back. However, the amount that was debited will be returned only after a deduction was made for a portion of September. (remember I cancelled this policy well in advance).

This was on Monday 2 September. On Tuesday I phoned again with the same reply, with a repremading os "I said I would have contacted you either today or tomorrow". Thereafter I asked to contact me the same day at twelve at least even if she didn't receive feedback. Never happend...

On Wednesday I got tired of strugling with them and then I got bored of the situation.

I'm yet to receive any feedback.

(P.S. Lack of feedback after a claim is exactly one of the reasons I left you guys, Outsurance. What happend to your awesome service? Tisk tisk tisk.

Company: Outsurance
Country: South Africa
City: Pretoria

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