Standard Bank
150 years of moving us backwards

24 July 2013 I reported case on my account to Standard Bank, I was told to go to the nearest branch. Which I did and the enquiries lady was very helpful. Little did I know that the bureaucracy beyond that will be so frustrating. I was told that the bank will call within two working days. Realising there was no call from the bank I decided to make follow up. I was told to fill the affidavit at the nearest branch and I will get feedback within 10 working days, and I did likewise. Today (20/08/13) it's over 10 days promised and almost a month since the case was reported and there has been only one call from Standard Bank after I called and complained. All the time I have to call them. I decided to call the bank today (20/08/13) and I was transferred from one division to another, after holding for more than 45 minutes. I terminated the call out of frustration.

I guess I just have to change the bank and come to terms with my loss. Now I see why so many calls for radical change in the banking system.

Company: Standard Bank
Country: South Africa
City: Department

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