Standard Bank
Lack of any response from Standard Bank

On April 26th one of my employees had money illegally withdrawn from her account after the Standard Bank ATM she tried to use had been tampered with and swallowed her card. She went straight to our local Standard Bank Branch and reported the matter. She was given a case number and told to contact the Standard Bank line. She did so on May 3rd and was told she would be contacted within 5 working days. After no response she called again and was told again she would be contacted within 5 working days. Again no call from Standard Bank. I called the customer complaint line last Friday, May 17. They instructed me to call the Line again. I did so and was assured the matter had been escalated and we would be contacted that same day, or definitely within 5 working days. Guess what? Still no call! I phoned the line again today and was told the matter would be escalated and we would be contacted within 5 working days. How are we to believe this? I find these empty promises and lack of urgency on Standard Bank's part disgraceful, particularly considering my employee innocently used a standard bank ATM in good faith.

Company: Standard Bank
Country: South Africa
City: Kokstad

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