Standard Bank
Case

On the 6th of April 2013 my card was cloned at a Standard Bank ATM. That same night R 1780 was withdrawn from my account. I stopped my card with the call centre for cards and the person helping me said I must go to the branch to report the case. Next morning I went to the branch and the branch they should have reported it the previous night. The employee reported the case and said it will take 12 working days and I will have my money back. After 14 working days I went back to Standard Bank and they informed me that the case was not logged by Standard Bank and that I must go through the whole process again. I talked to the manager in charge and she reported the case for me. Today it has been 5 weeks since my money was withdrawn and still I have no reply from Standard Bank or my money back. This is not acceptable. Every time I email the team leader she has one or other excuse from the department. Does Standard Bank even have a department? They told me they were insured against these cases, are they really?

Company: Standard Bank
Country: South Africa
City: Menlyn Branch

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