Nedbank
ASK ONCE.. Twice, Three Times, Four Times etc

Hi,

I used the Nedbank AppSuite to purchase airtime.. surprise, it didn't work. I went onto Internet banking where it worked.

The following day i noticed the money had come off twice yet i only received it once.

I have followed up Four times, and only been called once (This was after i called a second time and found out that my initial query was closed WITHOUT being contacted before it was closed.

Bunch of with a careless attitude. So much for asking once. A simple request has now moved into its third week of being dealt with.

I wonder how much more work could get done, if people attended to problems and dealt with them immediately.

Company: Nedbank
Country: South Africa
City: Call Centre

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