Standard Bank
Harassment and bad attitude

I have been a client of Standard Bank for over 20 years and do not appreciate the daily harassment calls from staff that seem to lack the right skill and/or training to deal with clients. I have spoken to all relevant departments about my current situation, I have written a formal letter which has been sent to (2) two given email addresses, I have repeated myself day after day for weeks like a stuck gramophone but as yet have not had a competent person /manager to personally deal with me. One would have thought that someone with a bit of savvy and professional forethought would have contacted me ages ago with a possible solution or decision. But no, instead I am badgered by staff daily, repeating myself daily. I have now had more than enough of the harassment calls and for self-preservation and mental health will no longer take these calls. For such a large banking institution the total lack of professional skills is frightening. How is badgering clients on a daily basis going to solve or eradicate issues? One would think solutions or correct decisions would serve a far better outcome.

Company: Standard Bank
Country: South Africa
City: Johannesburg

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