Momentum
Horrible customer service

Hi

I submitted a claim at Momentum on the 18/06/2013 for my husband who passed away in a bike accident, I git an email on the 20/06/ confirmimg the receipt of dicoments and that I'll be advised in days of any outstanding requirements On the 21/06/0213 I got an email requesting me to complete new claim form, consent from Discovery, Medical certificate from our GP. Everything they required was submitted, on the 03/07/2013 Shantel responded by she'll come back to me in 7 days as she's still awaiting Discovery but she hasn't and when I asked her about their SLA, she responded by"We reserve the right to assess the claim in full. There is unfortunately No SLA contractually, but we will give our urgent attention to your claim and will also keep you informed of the progress of the claim". When I call and leave a message for her to call me back, she doesn't. What's kind of a company that does not have set SLA's and yet they call themselves the number ones in the business, what's the use of having my contact details if nobody is going to call me for progress and why are the outstanding documents requested once, what's the use of getting medical documents while its unnatural death?

Company: Momentum
Country: South Africa
City: Head Office

  <     >