Callsure
Unable to claim!

I recently lost my cell phone and know that I have been paying for insurance on both my phone and my wifes' phone. I called MTN and they told me that my insurance is undertaken by Call Sure. MTN gave me their number and I contacted them immediately. I spoke to Jonathan Joel from Call Sure and asked if he would assist me in submitting a claim for my lost phone. He took my details and informed me that I was insured for a Nokia N8 and a Nokia N97. This is where the problem comes in... I sold both those phones years ago, and have since upgraded to a Samsung Galaxy S3. I have now been told that I have no cover because I didn't inform them of the upgrade. Sure, I agree that I should have contacted them about the upgrade, but I have never, since the conception of the insurance contract, received any correspondence from them in any way shape or form, to remind me of such important matters. I have never received an invoice, receipt or statement from them, for the premiums I have paying all these years. Is that even legal? They simply hide behind their "CONTRACT" and pass the buck while slowly milking their clients. People BEWARE!!! You could be next!!

Company: Callsure
Country: South Africa
City: South Africa

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