Mutual & Federal
3rd Party claim

A client (Elmadre Slaghuis - Nelspruit) from MF bumped into the rear of my vehicle on 05 June 2013 and all the required documents handed to their Broker (LVM Insurance Brokers Cc - Nelspruit). Up to today 01 July all I have is a claim number (79565263). We have been without a vehicle for over 22 days and making a call to 011 374911 or 011 3743340 or 011 374 3304 is fruitless because your call is just passed on to the next person.

The sad thing is that my insurer is also MF, this experience tell me the same thing is going to happen when I have to make a claim myself or should I rather break my relationship of more than 10 years and find another insurer.

Come on and step up your service.

Petrus Swanepoel

Company: Mutual & Federal
Country: South Africa
City: Johannesburg

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