First National Bank
Unable to swop faulty handset ordered via FNB

I ordered a new Galaxy S4 via FNB, which I received on Thurs, 27th of June. After arranging my sim swop etc on Friday afternoon, we noted that I was unable to make any calls from my new device. I contacted my service provider on Sat morning, and they verified that there was nothing wrong with my sim card. I then contacted FNB. I was first told that I would have to wait for a courier to collect my device some time during the next week. When I explained that I could not wait that long, and asked where I could go to resolve the matter, I was advised that I could not take the device to a FNB to have it exchanged, and would have to go to Samsung directly. I went to a Samsung store, only to be directed to their Smart Care centre, which is over 30km's from where I stay. I verified this with the FNB call centre agent I was dealing with. When I arrived at the Samsung centre, I was informed that they only do repairs, and cannot exchange my device! They however, did examine the phone, only to find that it was an internal fault, which they could not repair, and that I would have to take up the matter with FNB! Seems we're going around in circles! FNB, I am APPALLED at your lack of service!!

Company: First National Bank
Country: South Africa
City: Online

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