First National Bank
No Service - How can we not help you

I ordered a Galaxy note 3 from FNB and received the device on Tuesday the 26th of Nov. After setting the device up, it worked for a further 5 minutes, on full battery. I tried various charging options to no avail. I then reported this to Digital Planet, FNB's supplier of devices, who then with the info I provided said I needed a replacement device, and that I need to get this from Samsung. I got the FNB invoice, which was 18 more hours than promised by FNB, and made arrangements with Samsung to come in and collect a new device. When getting to Samsung, they inspected the device and informed that FNB needs to replace the Device. Now I am in the circle of running around. A task I feel I should not do for something brand new. I contacted the FNB call center, after arguing spoke to manager that they about, and said was not available. Strange how raising your voice makes people available. The manager agreed to collect the device and sort it out, and keep me informed. Well its now on the forth day, and no communication. Depending on the outcome, will depend on my future with FNB. Live up to your solgan FNB.

Company: First National Bank
Country: South Africa
City: Smart Device

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