Nedbank
Ineffective process - resulting in a cost to me

Hi Nedbank

After years of loyal patronage (read: cheque card, credit card, four bonds, various 32-day accounts and a personal loan), you have totally disappointed me.

I'm writing this note to let you know that I'm at the point of leaving Nedbank.

On 31 May 2013, my credit card expired an on 31 June 2013, my cheque card expires.

For both instances, the new cards have been sent to my old address in another province. You notified me of the cards being sent to Riverside branch in Mpumalanga (I've lived in JHB for 18 months now and changed my address when I got here). I then replied on SMS (to a yes /no question: 'should the card be sent to this branch) and followed up with a call to number on SMS, confirming that it needs to be sent to Eastgate. The helpful callc entre agent confirmed that it would be sent to Eastgate (as it was at the distribution centre).

When I received my SMS saying the card is at the bank, I went to Eastgate, only to be told it is in Mpumalanga.

The lady at Eastgate told me that for them to issue me with a card I will need to pay R90.

I on principle will not pay this.

If you'd like to retain my business, please revert with a solution.

Company: Nedbank
Country: South Africa

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