Absa
Unacceptable service

My husband received a call from Absa with regards to the expiry of his credit card. He requested that his card be delivered to the Absa branch at Mall@Reds. He is still waiting for the phone call from the branch to inform him that his card is there. My father-in-law told me that the branch phoned him with regards to my husbands card, my father-in-law asked the branch to phone my husband but this never happened. Firstly I would like to know how the branch could make a mistake like that? How do they phone the wrong client and how do they justify this action as prevention. It is totally unacceptable for a branch to phone the wrong client and once they are given the correct information they still do not phone the correct client. My husband is still waiting for his call. Secondly I would like to know what has happened to his credit card now? Is it at the branch or not? As we have a personal banker (Naomi at the Centurion branch) I requested her on 11 June to sort this out. I got a very bad response from her on 12 June (after sending her a reminder) but still this problem has not been sorted out. I even lodged a complaint with actionline, still no response. Unacceptable service!!

Company: Absa
Country: South Africa
City: Centurion

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