Absa
Loss of FICA confirmation

Reported to Card Division on 5 June that my credit card was not working and Client Services advised that the card I have needed to go through the FICA process, as their systems reflect that the card is on FICA hold. I advised Client Services that without FICA verification how could the San Ridge Branch release the card to me in the first place? ABSA Client Services then agreed on 8 June to re-process my FICA verification and I duly sent them my ID plus Municipal account. Have sent two reminders and my card is still in a FICA hold and now ABSA Client Services say I must go to the branch that issued the card to me. Also explained in the correspondence to ABSA Client Services that an incorrect card type was issued originally to me of which the FICA verification process was done. When San Ridge Branch received the correct card, an exchange was done after presenting my ID book. ABSA Client Services do not seem to understand this, and nor do they respond to my requests to resolve.

Company: Absa
Country: South Africa
City: Card Division

  <     >