First National Bank
Incorrectly Being Charged for Service Fees

On Monday 28/10/2013, I logged onto FNB Online Banking banking. I received a message that I could upgrade to a Private Banking account. I selected the option, however looking at the criteria later on, I saw that I do qualify for Private Banking.

I request my account to be converted back to Platinum afterwards, and also had asked how I received this request to upgrade, since I did not meet requirements.

The conversion took place back to Platinum, however I still pick up traces of Private Banking on my internet banking, AND I am also now being billed for internet banking transfers done, whereas previously I was not, since I selected the Unlimited Pricing option. I am also being billed for ATM withdrawals.

Clearly something is still wrong here, and I require a full refund of any erroneous service fees, and monthly pricing fees to be looked at urgently.

The FNB Service Request reference number that I initially logged this issue with is 1-766626956. To date, and attempts to get a reason as to why I received the option to upgrade have been flatly ignored!

Regards
Sergio

Company: First National Bank
Country: South Africa
City: Online Banking

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