First National Bank
FNB too busy wining new customers to care for old!

I am really frustrated with FNB.
I have a business account for my smll business. My online banking has not worked for the last 2 years. After trying (unsuccessfully) to get it working previously, I tried again starting March this year.

I have called FNB so many times between March and no resolution to my issue. I keep getting told that some other team need to recreate my profile. I am also continuously promised that I will be kept in the loop with information (doesn't happen) and that someone from the other team will call and assist. I called again this week only to find out that my initial call had been closed (even though it was never resolved). When I followed up today (on the new reference number) I was told that they tried to reach me yesterday TWICE but couldn't. Given, that I don't sit by my phone waiting for FNB to call, I did have ONE missed call ysterday from a private number - However, I have voicemail for a reason, yet there was no voice message telling me who to call - am I supposed to guess? Today I was again told someone would call - no one has. In desperation, I even got someone's (who is supposed to assist) direct number but no one answers. My Ref:727689595.

Company: First National Bank
Country: South Africa
City: Online Banking

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