Mtn
Bad call center service

I called the customer service number today for a few times and every time I ask to be put through the legal department the line cuts. The 6th time I called in I left a message with switchboard to please ask them to call me back as I am getting frustrated after spending 30min trying to get through. She mentioned that someone will contact me back today, and guess what. I'm still waiting. All because I have been sent a notice by SMS to settle my account which has been pending since last year August which was supposed to have been resolved.
I sent an email last here after I cancelled my contract within 7 days and the reason, all because I never got my phone delivered and in the meantime my number had been ported so because I was frustrated for not having a line I decided to cancel. Then I was billed and when I complained I was told by mtn support team to reverse my first debit order and place a stop order which I did and ended up paying the bank charges all because of their (mtn) negligence and incompetence. Please, all I'm asking is for mtn legal department to please settle this matter.

Company: Mtn
Country: South Africa
City: Johannesburg

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