Standard Bank
Lack of Delivery and inefficient service

In January this year, I contacted the Home loan call centre to confirm the process to have my debit order date moved from the 28th to the 1st of every month. The agent was helpful and confirmed that they required a letter and also provided me with an "email address" where the letter can be sent to.

I currently hold 3 bonds with Standard Bank Home Loans therefore sent 3 letters. On receipt of the letters, a HL agent changed the debit order date for bond 1 while the other 2 remained the 28th. I called in shortly after the 28th January to advise that 2 of the bonds were still on the old date. The agent made a note to have this changed after the 1st February so as not to "confuse "their systems or prevent double debits..

It has not been 4 months and my 2 bonds debit order dates still remains the same. I have sent numerous follow up emails which are being ignored and no further contact has been made to rectify this problem. This is very unprofessional and unacceptable that Holman's have not rectified this minor change and also for ignoring my emails. I would appreciate if my request is adhered to and the dates. Changed immediately.

Company: Standard Bank
Country: South Africa
City: Home Loans

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