First National Bank
Internet Banking - unwillingness to rectify

1. On 8/4/13 my Business account was blocked. It took me 5 hours of phone calls to rectify.
2. On 15/5/13 the same account was blocked again. It took me 2 days to rectify after I had to install 2 other browsers & re-install Java a few times & reset my password 4 times. Problem solved.
3a. On 27/5 my staff could access accounts, load transactions for me to authorized but my account was blocked again. I phoned again & spoke to different people who each refer me to somebody else. We went through the same steps as on 16/5. They promised this will be sorted out 1st thing next morning and they will call me.
3b. 28/5 nobody called me & the issue was not resolved. I called & went through the same steps as the previous times. I received 7 reset messages, download & install new browsers & install Java 4 times. Problem still not solved. They now told me they will only help me if I complete a form &pay a fee to re-activated account. Promise to call Wednesday.
3c. 29/5 nobody called. Problem bigger as staff accounts are now blocked. Phone with no result. Went to the bank & manager phoned himself. Promised it will be fine. It is NOT! They don't phone. I phoned & was told tomorrow!!!

Company: First National Bank
Country: South Africa
City: INternet Banking

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