First National Bank
3 MONTHS!!! LOST NEW CUSTOMER

I blocked myself out of my internet banking through my phone by entering the wrong details more than 3 times.
So I visited the FNB website and tried to reset it manually without success.
I then called the "help" line and after having to punch 1000 numbers to finally get hold of a Rude agent, I explained my situation only to be told I need to go into an FNB branch to have my account reset! What is the point of self-service online banking then??
The whole point is to avoid having to go into a bank! I have a full time job and 3 kids. I don't have time for this BS.
So much for FNB being the best SA bank. I don't see why they could not verify all my details over the phone and then e-mail or sms me a code or something to allow me access to my account.

Company: First National Bank
Country: South Africa
City: Call centre

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