Standard Bank
Blocked my account three times!!

On the 16th June, I woke up to an sms to say my account had been frozen as I was FICA incompliant despite the fact that I handed all the required documents to the Sandton branch in January. This was the first time I had been warned that I may not be compliant, and I didn't have access to my account for that day.

I called the call centre and was transferred to FICA the next morning. I spoke to a lady who said I would have 49 days to submit my ID and proof of address to my branch.

The following week the same thing happened, so I phoned the call centre and was promised by Lesogo that I would have another 49 days. I was skeptical this time, so got a reference number C6010933.

Yesterday, 10 June my account was blocked for the third time. I phoned the call centre and was told that the Claremont branch had manually blocked my account. I was called back by the branch and was told that I had a week to submit my documents and my account would be temporarily unfrozen. Clearly they didn't unblock my account as last night, I was unable to pay for dinner using my cards, and had to use my business credit card to avoid not being able to settle the bill.

This is COMPLETELY unacceptable.

Company: Standard Bank
Country: South Africa
City: Claremont

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