First National Bank
New developments that cost the client millions

I entered the incorrect PW for online banking on Monday 22 April and was denied access to my account. I followed all the steps to rectify the situation on the same day but the problem could not be resolved. T went in person to the branch but they could not help as the problem was with the online banking dept who were busy with "new developments". # times I sent different people at online banking screenshots to resolve the issue. Once received an sms that all was resolved. However still no access. Called every day since and now over a week later I still do not have access to the account. Staff have not been paid, other accounts outstanding all this costing me and the staff money for a problem that exists within FNB Online Banking. Who will be refunding the bank charges for bounced debit orders on the staff accounts?? It is now 16:30 Tuesday 30 Apr and I can do nothing until Thurs 01 May and then probably follow the same route and get more empty promises. Every time so far I have been told the problem will be resolved within 24 to 48 hours!! How many hours do I still need to wait. Disgusting service FNB should pull the Steve ad because it is all FALSE.

Company: First National Bank
Country: South Africa
City: Online banking

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