Nedbank
SERVICE FEES CHARGED: THEY CANT TELL ME WHY

Im completely disappointed in Nedbank. Im suppose to trust them with my money, but they cant even tell me whats going on with my acc.1st off... they sent me a new card on my maiden name, after sending me a card with my married surname. It was found that the card on my maiden name was never cancelled. Then on 20/05/13 there is a service fee with ref INT CURRENCY with a card number next to it that I dont even know. I only have 1 card with Nedbank. I phone in, keep in mind Im a student & using my cellphone. I explain everything, go through security questions, wait while they try figure out what its for, only to hear, they cant see what its for & puts me through to the card division. Card division cant even see the transaction & wants to put me through to the department I spoke to first, WHO ALSO COULDNT SEE WHAT THE PROBLEM IS, How on earth do you explain this!! 11min 57 seconds later on my CELL PHONE & still no answer. Who is going to reimburse me for my time & money wasted for nothing AND ITS NOT EVEN MY ERROR!!! No wonder every body I know doesnt even want to consider banking with Nedbank. I suppose this is my que!!!

Company: Nedbank
Country: South Africa
City: CALL CENTRE

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