Absa
No response

My Cheque Card expired without any notification to collect my new card from the branch 04/13.
I then phoned the platinum line and they informed me that there was nothing they can do to assist me and that I must speak to my personal banker.
I was never informed by anyone of whom my personal banker was and after requesting numerous times to change my branch from Hatfield to The Grove I was informed that Hatfield was still my branch. I then phoned the Hatfield branch and asked to speak to a personal banker, but no one was available and they took my details and advised me that someone will phone me shortly.
After a few hours I have had no response. When phoning the platinum line again I was once against informed that there was nothing that they could do for me and I should either phone the branch again or they will get back to me after 11:00 the next morning. WOW... if this is the way they treat their Platinum customers I feel sorry for the gold and silver account holders. Why must the client beg for service... We pay hundreds in banking fees monthly. What are we paying for? Passing the bucket? Why do ABSA proudly advertise their platinum line if they are unable to assist you?!

Company: Absa
Country: South Africa
City: Hatfield

  <     >