Absa
Why must I go to a branch to reset my IB password?

Last week while trying to log into ABSA Internet Banking, the site crashed a number of times and I could not log on. I don't know if it was an ISP or ABSA site issue, but now my password has been blocked and I cannot access my accounts through IB. I contacted the call centre (08600 08600, Call ref Andisiwe 10:19 13 March), where a consultant told me that my Platinum Banker could reset this for me. I've contacted her, and she's said that she cannot help me and that I mush go into a branch as this has to be reset with my ATM card. I fail to see how and why my ATM card is needed for my Internet banking profile, or why my Platinum banker can't reset this for me remotely with a few security questions to confirm my identity. When I signed up for Platinum banking, one of my specific questions to ABSA was, "Can my Platinum Banker handle all my queries so I do not have to waste time going to a branch? " to which the answer was yes. If it hadn't been yes I would have taken my accounts elsewhere, which is why I am seriously considering doing so now since this is the umpteenth time that I've been let down and frustrated by poor to non-existent customer service from Platinum banking.

Company: Absa
Country: South Africa
City: Rosebank / Internet Banking

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