Groupon SA
NO RESPONSE TO UPDATE REQUESTS

I requested a refund for vouchers I bought where I could not be accommodated for a Beauty Treatment Voucher and 2 Restaurant Vouchers where I had a bad experience with the restaurant cancelling my first booking and then being closed when I turned up to the second booking. After that I could not get hold of them and was not going to give them a third chance!

The reply I got from Groupon was that I could not get a refund, but could be given a credit to be used for future purchases. I was happy with that, but have not received the credit nor had any response to my further emails. Conveniently the customer services survey link did not work so I could not select the "Bad Service" option.

I tried to call the call centre, but am always about number 25 in the queue and I can't afford to spend that long on the phone each time!

Very unhappy with the non-existent customer service!

Company: Groupon SA
Country: South Africa
City: Port Elizabeth

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