Groupon SA
Groupon SA blames backlog for 2 mth unpaid refund

On 5 April I had reported to Groupon SA about a voucher I had purchased through them for a restaurant deal whereby the restaurant had closed down. Firstly, no notification was given to me as a customer with an unused voucher of theirs that the restaurant had closed its doors... surely some notification was given to them by somebody? From there they could have alerted all outstanding voucher holders not to waste their time and go to the closed venue but could have started processing the refund earlier as a service to their customers. But no way why think of great service?!?! Once the report to them was given on the 5 April I was told 8-10 working days for the refund to be processed. Since then I have made four separate and long tedious phone calls, all about 2 weeks apart from each other, and on every call I am told that it will be urgently escalated and attended to by the refunds department. Still nothing. And when you ask to speak to anyone in that department like a supervisor or manager you are told that they don't have direct lines?

Company: Groupon SA
Country: South Africa
City: Johannesburg

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