SAA
Technical gremlins and gremlins for staff

How many emails and calls does it take to get Voyager to respond to a frequent flyer?

(i) The Voyager website is deficient: it does not let you claim missing miles on all Star Alliance members (Copa Airlines) or purchase extra miles (after credit card details are entered the site goes on strike);
(ii) After three emails to Voyager and calls to its call centre, I have not had a response to these issues. This never happens with Virgin or BA.

Company: SAA
Country: South Africa
City: Airlines - Voyager

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