Saa
Flight Delay, I have to pay for new ticket Acc

My wife came to visit me in South Sudan and flew SAA from CPT to JHB and Kenya Airways further.

Flight SA 374 (20/09/13) landed 1hour and 7minutes after the scheduled time. Due to this she was not able
to board her Kenya Airways flight. I had to arrange accommodation for her 12:00 in the morning and sort out a new ticket with Kenya Airways for the following morning.

I reported this to SAA with all the details, new ticket I had to buy R3920 and accommodation R550.
I got a response from Aletha van der Westhuizen [Email Removed] who asked for my banking details to refund me. She then never got back to me. After three months of sending various emails to her and SAA I received an email from Susara Steenkamp [Email Removed] who asked I explain the case. After I did she said SAA will not be refunding me...

I do not accept the blame on my wife's behalf and will seek remuneration for the costs I had to incur due to a flight delay from SAA

Please get back to me with another solution as this does not suffice.

Regards,
Jean

Company: Saa
Country: South Africa
City: Johannesburg

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