British Airways Comair
Refund on downgraded delayed flight

I was booked on BA0216 on 8 may 2013 From Washington to London as part of Business Class Flight booked from Cape Town to London-Washington-London-Cape Town. The flight was cancelled after a technical fault and we were transferred by BA to an overnight hotel in the middle of the night. The next day the flight was cancelled entirely and BA transferred me to an economy class flight on Virgin Airways.

The only information of that flight I had was the ticket stub which was lost in transit. I have been requesting a refund via Customer Services who confirmed the information, noted I have not any "boarding pass" but were able to verify that I flew on a Virgin Airways Flight. I have had repeated emails from them confirming that they are dealing with this URGENTLY . As of 4 October I have received no refund. I email requesting action every two weeks but have yet to receive a refund. The inconvenience of the delayed arrival in London was massive, amongst other things, reducing my visit to a friend to a fleeting moment and who subsequently died.

Clearly BA could not care about getting business class passengers or the inconvenience.

Company: British Airways Comair
Country: South Africa
City: Johannesburg

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