SAA
SAA causes flight delay refuses to re-imburse

On 17 July 2013 I flew with South African Airways on flight SA286 from Johannesburg to Hong Kong. After a few hours into the flight the plane was re-routed back to Johannesburg with the explanation "technical problem". This caused me to miss my connecting flight from Hong Kong to Fiji. All passengers were herded into a lounge and received refreshments.
The two representatives from SAA in the lounge checked my tickets and ensured me that hotel accommodation in Hong Kong plus a new air ticket onwards to Fiji would be provided for me at their expense and that I just needed to tell their "representatives" at Hong Kong airport the story once I arrived.
On arrival in Hong Kong a representative from HAS [Hong Kong Airport Services] checked my ticket and said sorry your paperwork is not in order [your travel agent Flight Centre has not synced your flights] so we cannot issue you with a Hotel Room for the night nor an onward ticket to Fiji for the flight you just missed. We will however compensate you with a voucher for a fresh up in the hotel valid from 07h00 - 12h00. All other arrangements for accommodation and onward flight were for my account!
There is no official SAA office or visibl

Company: SAA
Country: South Africa
City: South Africa

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