Kulula.com
KULULA HORROR

If missing my flight was not bad enough&having to book a BA Flight on 31 Jan (R1036), I had certainly learnt my lesson&pitched early on 2 Feb 14 for my return flight, only to be told that my flight was "on hold"&I should speak to "ticket sales" for my booking. I get to ticket sales to discuss the matter with the manager on duty. OH SO HELPFUL! She told me BUY ANOTHER TICKET! REALLY? Stunning job, perfect people skills, excellent empathy. YA RIGHT. Rithika& 6 of her other collegues were in fact the total opposite of the aforementioned. While I was at ticket sales, my family with my luggage was at check in, my bags were weighed, tags put on, IN THE END THE ANSWER WAS NO.During my past flights with Kulula, I have seen exceptions been made for other customers, yet none made for me. Is this what you call Treating The Customer Fairly? My family, extended family&I are loyal customers, SO LOYAL THAT I ACTUALLY BOOKED ANOTHER TICKET (R718)! Your staff should be educated on your MISSION&treating customers fairly. Delayed flights, call centre not working, staff at your ticket/check in desk clock out 5 mins before their knock of time. What could a 5 mins mean right, what could R2735 mean for that matter!!!

Company: Kulula.com
Country: South Africa
City: Durban

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