Travelstart
Consumers pay the price for incompetent staff

I booked and paid for my flights yesterday morning 18.12.13. Later in the day I wanted to cancel my brother's return flight for the 3rd of Januray. When I called through to Travel Start, Carry-Anne assisted me and she advised that because the tickets were booked on the same day the flight for the 3rd of Jan could be voided. She then advised that she would have someone call me back from customer services. The lady phoned me back and this was around 16:21 yesterday afternoon. I explained to her that I needed to cancel my brothers return flight on the 3rd but that he would still be flying with me on the 22nd. She then put me on hold for a long time. After returning she then said she was going to cancel the flight and keep the flight for the 3rd which is incorrect! I corrected her again. She then put me on hold once again. She then got back to me and told me that she cancelled my brothers entire booking and that I would have to now pay in R2386 to book a new flight! I had not asked for her to cancel my entire booking. She did not advise me before going ahead with the cancellation that I would need to pay in another sum of money. She rudely told that I could make another booking online!

Company: Travelstart
Country: South Africa
City: Cape Town

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