International Express
The company debit money without my consent

The abovementioned fraudantly debit money from my account for services that I have declined. My frustration is that I have not provided them with my banking details as I decline the offer when the consultant called me. They cannot even provide me with the recordings of the conversation between me and their consultants. Thier consultant called me at 13:40 on 25/11/13 from this number 087 1500 945. I even called their offices on the same day to indicate that I am not interested and I was assured that they have cancelled whtever it is and have removed my name from their database. But despite that 299.00 was debited. SAGE Netsure have confirmed that the debit was done on behalf of International Express.
How does a consumer deal with those suppliers? I have reversed the debit order and cancelled the stop order but I want the supplier to tell me how have they access my bank account without my consent. I want to be compensated for the frustration caused to me.
Regards
Refilwe

Company: International Express
Country: South Africa
City: Durban

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