Standard Bank
Unauthorised debit orders

One morning I decided to check my electronic statements. I noticed that about R129 had been paid to a company called skytel. I have neer heard of the company or had a deal with them. I know all my service providers who are supposed to be paid through a debit order and Skytel is not one of them. the consultant i spoke to doesn't know who these guys are and what their business is and she said I should pay R40 for her to permanently close the debit order. Why should pay money to close something I never even authorised to Begin with. then I had a flash back to a story i saw on tv. there is a where peoples' accounts are debited without their knowledge or consent. I think i am a victim of that and i feel my bank is not doing enough to protect me and my money. surely it can't be that hard for m bank to ask me first if a certain debit order is authorised. i was even more shocked by the consultant's response when she said "well, these days anyone with your details can debit your account". Seriously Standard bank you can do better to protect me and my money.
Sincerely disappointed

Company: Standard Bank
Country: South Africa
City: Johannesburg

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