Sa Express
Late arrival of flight cost me thousands!

My sorry experience with S A Express was communicated to them on 2013-10-04. My wife and I flew from Hoedpruit to Johannesburg on flight SA1226 on 2013-09-09 to arrive in Johannesburg hours late. This resulted in us missing our appointments with our cardiologist with the further consequence of my cardiac pacemaker implant being delayed 2 days. This meant changing our return flights at an additional cost of R2 206 in addition to 2 more days car hire & hotel accommodation.
Initial response from S A Express with a promise to fully investigate the complaint was received on 2013-10-07 & had reference 131004-000005.
Last response from S A Express was received on 2013-10-15. It contained an apology for the delay & a request for my bank details. Forwarded my bank details by return email in hope of refund?
I have neither received any further communication from S A Express nor has any deposit been made to my bank account.
Emailed Ms Lutz again on 2013-10-31 requesting further information on the status of my complaint; no response. I forwarded the same email previously sent to Ms Lutz on 2013-11-12; no response. Same email sent to customer care (different email) 2013-11-17; no response.

Company: Sa Express
Country: South Africa
City: Johannesburg

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