Air Seychelles
No refund for a rescheduled flight not taken

We have been awaiting a response from Air Seychelles regarding a complaint lodged with Miss F. Farabeau [Email Removed] in April 2013.

We booked 2 flights direct with Air Seychelles for our honeymoon trip from Johannesburg to Mahe (cost R13881). 6 hours before our flight departed, we were horrified to discover (by email) it had been rescheduled for 2 days later. The email notification was only sent 33 hours prior to the scheduled departure time. We had plans in the Seychelles and no accommodation/food/transport in Johannesburg. Furthermore we had booked a catamaran trip to start the following morning at a cost of R38500. We would have missed the departure.

We were desperate to get a flight. There was no-one from Air Seychelles to speak to (by telephone or in person at the airport). At considerable cost to ourselves, and after a stressful period on standby, we managed to get on a 17 hour flight with Emirates via Dubai. We lost a day of the boat trip. We emailed Air Seychelles prior to leaving JNB requesting a full refund.

Since returning home, we have continued to send numerous emails. We have had no acknowledgement and no refund. We will never book with them again.

Company: Air Seychelles
Country: Seychelles
City: Johannesburg

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