Intercity Xpress
PAID FOR A SERVICE, DID NOT RECEIVE MONEY'S WORTH

Paid for an Intercity bus ticket to travel from Bulawayo to Pretoria on Monday 30 September. The ticket cost me R360. On the day of travel, the bus that I paid for did not pitch, instead we were made to travel with Eagle Liner which costs less. I phoned to request a refund but not getting a positive response. Instead, I am informed that I can only get my refund in the form of a discount for my next travel. I do not intend on making any travel arrangements with this company and hence am informed that I cannot get a refund. This is day light and I believe that surely there is a way of refunding passengers in cash. Also, if I had not phoned, nobody from Intercity Xpress would have bothered at least sending sms's as an apology of some sort. I expect to get my money. Please assist.

Company: Intercity Xpress
Country: South Africa
City: South Africa

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