Sa Express
Disappointment travel bag damaged

I logged the below complaint on the 13/07/2013 and to day I call them and they tell me I had to complete forms at the airport of which I told them I had a meeting and took photos.

To the manager
I fly once or twice to Bloem and this morning. What a disappointment after sending a complement.

Kindly find attached is my travel bag damaged by you loading crew. It's amazing how they throw the passengers bags.

Please note that I need my bag replaced soon as I travel a lot.

I traveled again and spoke to their desk at the airport and was told my claim was with manager for approval now the story has changed. what business is this.
Flight:1004 Saturday, July 13, 2013 at 09:35
Vendor Locator:3EFIBA
Departure: Bloemfontein International Arrival: O.R. Tambo Intl Arpt
Departure Date:2013-07-13 Arrival Date:2013-07-13
Departure Time:09:35 Arrival Time:10:40
Airline: South African Airways
Flight Number:1004 Class: Q
Confirmation Number: ZPV0MU
Status: Ticketed
Fare Basis: QSAX
Order Number:3147-113-0006277
0833938638931C1

Company: Sa Express
Country: South Africa
City: O R TAMBO

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