SAA
Poor delivery

Due to the Voyager miles expiring annually, I purchased two Voyager awards, planning to fly in September. I now discover that I cannot reserve seating for those awards. Upon enquiring with Voyager, I requested that I cash in additional miles to upgrade those awards, to be able to book seating. This should be a simple process, of merely taking some surplus miles from my Voyager account, add them to the existing award, and off we go. Nothing out of the ordinary is required, and I am not requesting anything for free.

Having explained the above to the call centre and the supervisor, my request is met with a blunt: NO, IT CANNOT BE DONE, and NO, WE ARE NOT PREPARED TO DO THIS. I am informed that I should apply to be placed on a waiting list, in case the lower value seats become available, which is quite untenable, as I have to schedule my leave. Yet, all they really have to do, is to increase the current award to a higher value at my cost.

Amazing: WELCOME TO THE MATRIX. We now live in a place where the customer has become persona no-grata.

Company: SAA
Country: South Africa
City: Johannesburg

  <     >