8ta / Telkom Mobile
QUICK TO TAKE SLOW TO GIVE BACK

I am wrinting this seething with pure frustration and anger...
Last week Saturday (20.04.2013) my account was cut without notice of there being a problem, on Monday 22.04.2013 I started MANY calls and emails to 8ta to resolve the problem, I was advised that they will NOT do a debit I must do a manual payment, so i go to my bank to do as they asked only to be told that the amt has already been debited the day before. Back to the phone only to be told payment not reflecting pls email Proof of Payment which i duely due on 26.04.13, the email was read late Sat evening & sent to 8ta collections benoni, I email them asking when my acc will b reactivated, no reply. So once again a number of calls back to 8ta with 101 excuses abt nudebt having the problem, but their problem is not my problem, my account was paid 5 days ago but i still have no service despite sending POP a number of times, do i get a credit for these days my service is off??? I do not want to hear "we appologise of any inconvenience caused" I would like my service back that i duely paid for!!! I am bitterly dissapointed in the run around I have been getting for a week 4 from 8ta.

Company: 8ta / Telkom Mobile
Country: South Africa

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