Telkom
Charged for DSL but no service

For the past 3 months I have had intermittent DSL service. I have made numerous calls to the technical department to report the fault. Each time Telkom claims that the fault has been fixed and a new fault has been reported. I have had several technicians out to my house some claiming that it is the exchange, others claiming that the fault in the local ports.

2 days ago the problem was fixed and I have for the first time since December 2012 enjoyed a full service.

My complaint is that I have been charged for a service that was not supplied for at least 4 months. This constitutes a legal breach of contract between myself and Telkom. Today I called the billings department who said that they were unable to deal with my complaint and transferred me to the internet department who said they couldn't assist me and then referred me to the activation department at which point I gave up. I would like to know from Telkom whether they are prepared to listen to my complaint and behave in an ethical manner and refund me or will they continue to pass the buck in the hope that I will not pursue this any further.
Thank you

Company: Telkom
Country: South Africa
City: DSL

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