8ta / Telkom Mobile
Sloppy Cancellation Work!!!

I had two data contracts with 8ta, and as per original agreement, ensured I cancelled my accounts accordingly at expiration date of the contracts. I approached the Canal Walk store late December 2012, filed for cancellation, and assumed all was sorted and settled upon exiting the store. However, it is now 6 April 2013, I have just gotten off the line with a call centre supervisor after being informed that due to sloppy paperwork from the Canal Walk store, the account was not actually cancelled. The debit orders have been doubled in the interim on to what I assume default account costs, and yet again I was debited this past month for a third time after all debit orders were supposed to cease. A call recording the supervisor stated that all ounis by myself had been completed, but admittedly the store had not filled all the paperwork in correctly. I am a single mother, and the excess financial burden has caused me severe mental stress. " I am sorry" does not cut it 8ta, you have 7 working days to sort yourselves out, otherwise I shall seriously have to consider legal suit for. I will NEVER use your services again. Viva CellC and MTN!!!

Company: 8ta / Telkom Mobile
Country: South Africa
City: Canal Walk, Cape Town

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