Vodacom
Appalling Customer Service

I went into a bank and paid Vodacom directly as advised so by one of their consultants. The consultant had clearly mentioned in November that they could not set up a debit for that and i needed to go into a bank, which i have done. When i went into a Vodaocm store they said i could not reactivate my number as the consultant had then advised me of the 2nd amount that was due that was NEVER advised to me. I paid the 2nd amount as well into the bank. Whilst waiting for a consultant to call me back, i received a notice from my bank stating that Vodacom had debitted me for the same amount that i have already paid to them. This has resulted in my other accounts that were supposed to debitting my account, to bounce. This caused my credit rating to decrease with these other accounts bouncing. as well as my bank charging me additional fees for those accounts not being processed successfully. On contacting the centre again, a spoke to a very rude team leader who denied everything she said earlier on in that call. I received another sms yesterday to say i still havent made payment for the same amount. Im disgusted with the manner in which this was handled. Can this matter be resolved!

Company: Vodacom
Country: South Africa
City: Vodacom Subscriptions Co

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