Vodacom
Ad Customer service

On the 24.01.2014 I applied for a cellphone contract online, I advised the sales lady that i wanted my prepaid number to be the contract number. On the 28.01 I received the phone and a new starter pack assuming it is a new sim card with my prepaid number I inserted the sim card in the new phone but my old prepaid number still worked, I called vodacom and I was advised that the system is offline and I must call back later. The agent called back and advised that the contract will have to be cancelled and the phone will be collected in 2 to 3 working days, and I will have to apply for a new contract and they will not charge the connection fee as the contract will be cancelled. On the 31.01 I gave them a call to find out if the contract was cancelled, the agent advised that it is cancelled, phone will be collected in 7 to 10 working days. Which means I must look after a phone that is not insured worst of all vodacom debited my account with R109.00 on the evening of the 31.01.2014 and when I called them all the lady could say was that I would have to call their finance department in the morning. A waste of time and money for an agent that could not listen in the first place.

Company: Vodacom
Country: South Africa
City: Online shop

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