Vodacom
New contract, can't make calls or send messages

I added a new contract to my account for my girlfriend yesterday (1 April 2013). We did a SIM swop and moved her over from prepaid on to contract. Yesterday, everything was working as expected. This morning, I received an SMS to say that the Smart Standard package had been activated. Shortly after that, she sent me an email to let me know that she can't make calls or send messages.

I can call her, but when she tries to make calls, she gets the a "Your call limit has been reached" message. She also can not send SMSes or use data services.

I have phoned the call centre twice. The first person asked us to do manual network selection. The second advised us to remove the battery for 5 minutes. Neither of these has helped.

The call centre insists that there is nothing wrong on the account, however, she keeps receiving the "your call limit has been reached" message.

The second call centre person also tried to pass me to data support, but this is clearly not a data issue, as voice calls also don't work.

Not impressed at the moment, as I did this to try and make life easier for my girlfriend, not more complicated.

Company: Vodacom
Country: South Africa
City: Pretoria

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