Telkom
TELKOM NEVER AGAIN!!!

I have recently signed up a 12 month top up contract with Telkom. As signed I stated that on the last working day of every month R158 would be debited from my account. For the month of Feb my debit went as un paid, when I queried with Telkom customer care, then did I know that this contract that I signed, would only allow the debts to go off on the 25th of each and every month. I provided a bank statement and Id when signing the contract in store (PHOENIX PLAZA BRANCH). If the bank statement shows that my salary on reflects on the last day of every month HOW CAN they process and approve the application. Initially I stated that the R158 would go of on the 1st of every month. Clearly someone does not understand what they are doing. When I contacted the customer care, they explained the debit dates and the contract plan to me, I was then asked to go in the store, which I did. The person that signed me up was not there, they asked me to contact the Customer care. And there was no answer. They money is always being bounced on the 25th and no one wants to help me to sort this out, they money constantly sits in my account after the 25th waiting to be debited. I JUST WANT TO CANCELL.

Company: Telkom
Country: South Africa
City: Durban

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