Vodacom
Shunting responsibility and no solution offered!

After hours at Vodacom Killarney, five emails and numerous phone calls, no one at Vodacom is prepared to help me with my problem. On my last contract I accumulated over 300 minutes in talktime. Because I had to renew my contract, I opted for a Top up 99 because I was not using all the minutes. No one at Vodacom Killarney told me I would forfeit all the minutes accumulated when I migrated. If I had known this, I would NOT have taken the new contract. Now, I wish either to be compensated for the 300 minutes (which I have already paid for!) or cancel the Top up 99 contract.

Since 1 March when I discovered my 300 minutes had been "", I have been put off repeatedly with promises of a response from the store, from Customer Care and Upgrades. Now after THREE WEEKS I have been informed by the manager of the store that this matter is out of his hands and he cannot resolve the issue. I've been told to go to Customer Care at head office!!

Where is the buck going to stop? I am being shunted from pillar to post and have managed to get absolutely nowhere.

Company: Vodacom
Country: South Africa
City: Killarney, Upgrades and

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